Frequently Asked Questions

1. How is your Neem Oil different from the one available in garden stores?

The Neem Oil (item # CPNO-02, CPNO-08, CPNO-32 , CPNO-1G) we sell is 100% pure cold-pressed and has no additives . Most neem products that are sold in garden stores have derivatives of neem oil and other inert ingredients unless it mentions 100% Pure Neem Oil.


2. What are different sizes available in pure Neem Oil?

We sell pure Neem oil in 2oz, 8oz, 32oz and 1 Gallon sizes. For bigger quantities, please contact us. We also sell neem oil with fragrance in 2oz size.


3. Do you offer wholesale pricing on your products?

Yes, we offer wholesale pricing on pure Neem oil and most of the neem products. There is a minimum order quantity required though. Please contact us for wholesale pricing.


4. Why does my neem oil look so cloudy and solidified? Can I still use it?

It is normal for pure neem oil to solidify in cool temperatures (kind of like coconut oil). You can easily thaw pure neem oil by keeping the bottle under warm water.


5. Can I thaw neem oil in the microwave?

We do not recommend heating neem oil in the microwave as this may destroy the properties of neem oil.


6. What is the ratio to make the spray for use on plants using pure neem oil?

Recommended ratio for making spray solution: mix 1 teaspoon pure neem oil in a quart of warm water and 1/4 tsp. liquid dishwashing soap (non-antibacterial, mild soap e.g. ivory). Shake it well to mix properly. Quantity of neem oil can be increased proportionately for making spray in larger quantities.


7. What can I use to spray the neem spray on my plants?

You can use a clean garden sprayer. If it is a small quantity then you can even use a small spray bottle. It is recommended that care should be taken not to spray neem oil solution when honey bees and the larvae of beneficials like ladybugs, etc. are present. Neem oil spray like any other oil spray can also burn leaves if sprayed in sun. Best time to spray is very early morning or late evening.


8. How can neem oil be used on plants as a spray?

You can spray the neem solution on the leaves (make sure you get the undersides too), on the whole plant and also in the soil to be absorbed through the roots.


9. How often do I need to spray neem oil on plants?

We recommend spraying once every 7-10 days.


10. Is your neem oil safe to use for skin?

Yes, it can be used on skin. However we do recommend trying it on a small area first.


11. What is your shipping method?

Shipping is usually via USPS (Priority Mail or First Class) or UPS Ground, unless expedited shipping is requested (Orders for 1 Gallon Neem Oil are usually shipped by UPS Ground and other orders are usually shipped via USPS Priority Mail or USPS First Class Mail). Large orders may be shipped by common carriers. We try to ship orders within 1-3 working days of acceptance of payment via PayPal/Credit Card or clearance of check. We currently ship to continental US only. Our shipping rates on order form indicate shipping within continental US only, for shipping to Hawaii/Alaska or outside US (we ship to selected locations only outside US and conditions may apply), please call or email for shipping charges. Shipping rates may vary with the change in carriers' shipping rates. We are not responsible for the delay in shipping caused on behalf of the carrier.


12. Can we pick-up our order from your store?

For local San Francisco bay area orders, pick-up of orders can be arranged from our home-based business location in order to avoid shipping charges. Please contact for scheduling pick-ups. We accept cash, check or credit card for small local orders.


13. How do you accept payment?

a) On our website, we accept Visa, MasterCard, American Express, Discover and PayPal (you do-not need to have a PayPal account to pay. b) Payments by check and money order are also accepted. Checks and money orders can be mailed to our address and should be made payable to Organeem LLC. Please click on ‘contact’ for our mailing address. c) We also accept Visa, MasterCard, American Express and Discover over phone for phone orders.


14. What is your return policy?

We accept returns of merchandise within 30 days of purchase with receipt. Please retain materials in original packaging and condition. We will give a refund or replace items. Refund will be given after we have received the returned merchandise in original condition. Returns are subject to a 10% restocking fee. Shipping charges of returned or exchanged items will be customer's responsibility. In case of shipped items, kindly inform us immediately if the shipment is incorrect or is received in damaged condition. In case the item(s) were damaged in shipping, please retain all contents along with packaging for carrier's inspection and immediately contact the carrier for inspection. Once a package has been signed for, it is assumed that the package was delivered in good condition. The order cannot be cancelled once it has been shipped. However we can refund the money as per the conditions given above. Please note that the shipping charges paid cannot be refunded after the order has been shipped. When ordering, please make sure that the shipping address provided with the order is correct-we will not be responsible for wrong shipping address provided by the customer with the order. (Pure Neem Oil has a strong smell that may be offensive to some people. Please note this when ordering Neem Oil, we will not accept return of this item for this reason.)